pkrbat Privacy Policy – How We Protect Your Personal Data

pkrbat is an online betting and casino platform operating at pkrbat.biz. References to "pkrbat", "we", "us" or "our" throughout this Privacy Policy refer to the company operating the pkrbat platform and its services.

pkrbat acts as the data controller in relation to personal data collected from players who register accounts, make transactions or interact with any part of the pkrbat platform. As data controller, pkrbat is responsible for determining the purposes and means of processing your personal data and ensuring that such processing complies with applicable law.

If you have any questions about how pkrbat handles your data, or if you wish to exercise any of your rights as described in this policy, you can contact us at any time at support@pkrbat.biz.

pkrbat collects personal data in the following categories. We only collect data that is genuinely necessary for the purposes described in this policy — we don't collect information for its own sake.

pkrbat does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data, except where identity documents submitted for KYC verification may incidentally contain such information. In those cases, such data is not extracted or processed separately and is handled with heightened security.

pkrbat collects personal data for specific, legitimate purposes. We do not collect data speculatively or without a clear reason. The primary reasons for collecting each category of data are:

• Registration data is collected to create and manage your pkrbat account, verify that you meet the age and eligibility requirements, and enable you to log in securely.
• Identity verification data is collected to comply with know-your-customer (KYC) requirements, confirm your identity before processing significant withdrawals, and prevent fraud and money laundering.
• Financial data is collected to process PKR deposits and withdrawals through your chosen payment method, maintain accurate records of your account balance, and comply with financial record-keeping obligations.
• Usage data is collected to operate the betting and casino products you use, detect unusual activity that may indicate fraud or bonus abuse, and understand how players use the platform so pkrbat can improve it.
• Device and technical data is collected to ensure the platform works correctly on your device, identify and fix technical issues, and detect security threats such as account takeover attempts from unrecognised devices.
• Communication data is collected to respond to your enquiries and complaints, maintain records of interactions relevant to disputes, and improve the quality of pkrbat's support service.

pkrbat processes your personal data under the following legal bases:

• Contract performance: Processing your registration data, financial data and usage data is necessary for pkrbat to fulfil its contractual obligations to you as described in the Terms and Conditions. Without this processing, pkrbat cannot operate your account.
• Legal obligation: Identity verification, financial record-keeping and certain data sharing with authorities is required by applicable law. pkrbat cannot waive these obligations regardless of player preference.
• Legitimate interests: Processing technical and device data for fraud detection, platform security and service improvement is conducted under pkrbat's legitimate interest in maintaining a secure and functional platform. These interests are balanced against your privacy rights and do not override them.
• Consent: Marketing communications are sent only where you have given explicit consent at registration or through your account settings. You may withdraw consent for marketing at any time.

In practical terms, pkrbat uses your personal data for the following purposes:

• Creating, managing and securing your pkrbat account.
• Processing PKR deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard.
• Verifying your identity and age as required by pkrbat's Terms and Conditions and applicable regulations.
• Settling your bets and casino game outcomes and updating your wallet balance accordingly.
• Detecting, investigating and preventing fraud, bonus abuse, money laundering and other prohibited activities described in the Terms and Conditions.
• Enforcing pkrbat's responsible gaming policies, including monitoring for signs of problematic gambling behaviour and applying tools such as deposit limits and self-exclusion where necessary.
• Providing customer support and resolving disputes — support chat logs and email records are retained for this purpose.
• Sending you transactional communications directly related to your account — such as deposit confirmations, withdrawal notifications and security alerts.
• Sending promotional communications about pkrbat offers, where you have consented to receive them.
• Improving the pkrbat platform through analysis of aggregated, anonymised usage data.

pkrbat does not sell your personal data. We share it only in the following limited circumstances, and always subject to strict data protection obligations:

• Payment processors: When you deposit or withdraw funds, your payment details are passed to the relevant payment provider (e.g., Easypaisa, JazzCash, bank) to process the transaction. These providers are not permitted to use your data for any purpose beyond processing the specific transaction.
• Identity verification providers: When pkrbat requests KYC verification, your identity documents may be processed by a third-party identity verification service. These providers are contractually bound to data protection standards equivalent to those applied by pkrbat.
• Regulatory and legal authorities: pkrbat may be required to share data with law enforcement, financial intelligence units or other regulatory bodies where required by applicable law or a valid legal order. pkrbat will not notify you of such disclosures where doing so would itself constitute a breach of law.
• Anti-fraud and AML services: pkrbat uses third-party services to detect fraud and money laundering. These services receive limited data necessary for their function and are not permitted to use it for other purposes.
• Business transfers: In the event that pkrbat's business is acquired, merged or restructured, your personal data may be transferred to the acquiring entity as part of that transaction. You would be notified of any such transfer and the new entity would be bound by this Privacy Policy.

pkrbat does not share your data with advertisers, data brokers or any party for commercial marketing purposes outside of pkrbat's own services.

pkrbat uses cookies and similar tracking technologies to ensure the platform functions correctly and to understand how players use it. The types of cookies used are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as display settings, preferred language and previously used payment methods to make your pkrbat experience more convenient.
• Analytics cookies: Collect anonymised data about how players navigate the pkrbat platform — which pages are visited most often, where players encounter problems, and how long sessions typically last. This information is used solely to improve the platform and is not linked to individual player identities.
• Security cookies: Used to detect and investigate suspicious login attempts, unusual access patterns and potential account takeover activity.

pkrbat does not use third-party advertising cookies or allow external advertisers to set cookies on the platform. You can manage cookie preferences from your browser settings, though disabling essential cookies will prevent pkrbat from functioning correctly.

pkrbat applies multiple layers of technical and organisational security measures to protect your personal data:

• Encryption in transit: All data exchanged between your device and pkrbat is encrypted using TLS 1.2 or higher. This applies to account access, bet placement, payment processing and support communications.
• Encryption at rest: Sensitive stored data — including identity documents, payment records and authentication credentials — is encrypted at rest. Passwords are stored using one-way hashing and are never stored in plain text.
• Access controls: Access to personal data within pkrbat is restricted to staff who have a legitimate need for it in the course of their role. Access logs are maintained and reviewed regularly.
• Infrastructure security: pkrbat's platform is hosted on secured infrastructure with regular penetration testing, vulnerability scanning and security patch management.
• Incident response: pkrbat maintains a data breach response process. In the event of a breach that creates a risk to your rights, pkrbat will notify affected players without undue delay.

While pkrbat applies best-practice security measures, no platform can guarantee absolute security. You play an important role in keeping your account secure — use a strong unique password, enable two-factor authentication where available, and never share your login credentials with anyone.

pkrbat retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active pkrbat account and for a period of five years following account closure, unless a longer period is required by law.
• Financial transaction records: Retained for a minimum of five years following the relevant transaction, in line with financial record-keeping obligations.
• Identity verification documents: Retained for the duration of your account and for five years after closure. Extended retention may apply where required by anti-money laundering regulations.
• Communication records (support chats, emails): Retained for two years from the date of the communication, or longer where the communication relates to an ongoing dispute or legal matter.
• Cookie and analytics data: Anonymised analytics data may be retained indefinitely. Session cookies are deleted at the end of your browser session.

When personal data is no longer required, pkrbat will securely delete or anonymise it. Anonymised data — from which you cannot be identified — may be retained and used for statistical purposes without a retention limit.

As a pkrbat player, you have the following rights in relation to your personal data. To exercise any of these rights, email support@pkrbat.biz from the address registered on your pkrbat account.

pkrbat may send you promotional communications about offers, bonuses and new features on the platform, but only where you have consented to receive them. You can manage your marketing preferences in the following ways:

• At registration: pkrbat will ask whether you wish to receive marketing communications. You can opt in or opt out at that stage.
• Account settings: You can change your marketing preferences at any time from your pkrbat account settings without needing to contact support.
• Unsubscribe link: All marketing emails from pkrbat include an unsubscribe link. Clicking it will remove you from marketing lists within 48 hours.
• Email request: You can email support@pkrbat.biz to opt out of all marketing communications. This will be processed within five business days.

Opting out of marketing communications will not affect transactional messages — you will continue to receive important account notifications such as deposit confirmations, withdrawal processing updates and security alerts regardless of your marketing preference.

pkrbat is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If pkrbat discovers that personal data has been collected from a person under 18 — whether through registration, identity verification or any other means — that data will be deleted promptly and the associated account will be closed. Any funds on the account will be subject to review before any return.

If you believe that a person under 18 has registered on pkrbat, please contact us immediately at support@pkrbat.biz. pkrbat will investigate and act without delay.

Parents and guardians who are concerned about access to online gambling platforms are encouraged to use parental control tools available on major devices and browsers to restrict access to betting and casino websites.

pkrbat may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or the way we operate the platform. The date at the top of this page shows when it was last revised.

Where changes are material — meaning they significantly affect your rights or how pkrbat handles your data — we will notify registered players by email at least 14 days before the changes take effect. Minor clarifications may be made without advance notice.

Continued use of pkrbat after any update to this Privacy Policy constitutes your acknowledgment of the updated version. If you do not agree with the updated policy, you should close your account before the changes take effect by contacting support@pkrbat.biz.

If you have questions about this Privacy Policy, want to exercise a data right, or have a complaint about how pkrbat has handled your personal data, please contact us:

• Email: support@pkrbat.biz — for all privacy-related enquiries and data rights requests
• Live Chat: Available 24/7 from your logged-in pkrbat account for general support questions

pkrbat will acknowledge privacy complaints within 48 hours and will aim to resolve them within 30 days. Where a complaint requires investigation, we will keep you informed of progress.

If you are not satisfied with pkrbat's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.